Terms and conditions

ChockiesWeb is a service operated by the company identified in the provider information below (in these terms, ‘ChockiesWeb’, ‘we’, ‘us’). ‘You’ means the person or organisation entering into the agreement. A ‘store’ is a website or ecommerce site you operate using our services; your customers are not parties to your platform subscription.

Use the published contact address for contractual questions, complaints, legal notices, data protection enquiries, illegal-content reports and authority communications. Include the relevant account, domain and subject so we can direct your message. French and English may be used for legal and authority communications; you may also contact us in another language offered by the service. Account support is an additional contact channel, not a prerequisite for reporting illegal content.

These terms cover our hosted website builder, CMS, store administration, hosting and the additional services you order from us. Your order identifies the service, price, currency, tax treatment, billing interval, minimum commitment, limits and any special conditions. A feature is included only to the extent described in the applicable offer. A third party’s independently supplied service remains subject to its disclosed agreement.

We make these terms available before contracting. An order becomes binding when accepted through the relevant ordering process and confirmed by us. You may correct input errors before submitting a paid order. Keep the order confirmation and a copy of the accepted terms. Merely visiting this page, receiving a new version or continuing to use an account does not by itself constitute irrefutable proof of acceptance.

Mandatory law takes priority, followed by individually agreed terms, the applicable service order and these terms. The data processing provisions prevail for processing carried out on your behalf. An agreement with a third party cannot reduce our own mandatory obligations. We do not apply new obligations retroactively to completed transactions.

The account holder must be at least 18 and legally able to contract, or act through a duly authorised adult representative. If you act for an organisation, you confirm your authority to bind it. Supply accurate identity, business, billing and contact details, keep them current, and provide proportionate verification evidence when reasonably required by law or to address a substantiated security or fraud concern.

Use individual access permissions where available, protect credentials and recovery methods, and promptly report suspected compromise. You are responsible for authorised users acting within your control, but not automatically for every unauthorised action regardless of fault. Do not sell, share or transfer an account to evade restrictions. A legitimate business transfer must be coordinated with us to protect customers, data and domain rights.

Business or consumer status depends on the purpose and circumstances of the contract. A company registration number, domestic tax number or lack of an intra-EU VAT number does not alone determine that status or create a VAT exemption.

We provide the contracted services with reasonable professional care and skill. Technical requirements, supported functions, quotas and any agreed service levels are those disclosed with your plan. We do not promise uninterrupted operation, a particular sales result, search ranking or email deliverability. This does not exclude our duty to provide a conforming service or any agreed service level.

Maintenance, security updates and reasonable technical changes may be necessary. We aim to give advance notice of material planned disruption and minimise its duration; urgent protection may require immediate action. Material reductions to paid functionality are subject to the change and termination rules below. Preview or beta features are identified as such and do not replace the core contracted service.

Use must remain within disclosed plan limits. We may apply proportionate rate limits to prevent an actual threat to service availability or security. We will explain significant restrictions and available remedies; an unspecified ‘fair use’ rule does not authorise undisclosed charges or arbitrary withdrawal of paid features.

You operate your website and contract directly with its visitors and buyers. Unless expressly agreed otherwise, we supply technology and are not the seller of your goods, your agent, importer, payment institution or legal adviser. You remain responsible for product legality and safety, licences, age and territory restrictions, stock, descriptions, prices, tax, invoices, fulfilment, returns, refunds, guarantees and customer complaints.

Publish your required business identity, sales terms, contact information, privacy and cookie information and statutory consumer disclosures. Obtain necessary permissions for personal data, marketing, tracking and uploaded content. Comply with product safety, accessibility and other rules applicable to your activity and the markets you target. A template, translation, automated calculation or integration does not independently establish compliance.

Do not imply that ChockiesWeb endorses your business or guarantees a product. Cooperate reasonably with substantiated complaints, safety recalls and lawful authority requests. You must be able to demonstrate lawful sourcing, ownership or permission when relevant to a specific concern. We remain responsible for obligations the law places directly on us.

You must not use our services to publish, promote, facilitate or profit from unlawful activity, including illegal goods or services, fraud, scams, counterfeits, infringement of intellectual property, identity theft, stolen data, unlawful discrimination, unlawful threats or harassment, terrorist content, child sexual abuse or exploitation, or material unlawfully violating another person’s privacy.

Regulated products and services may be offered only where lawful, with all required authorisations and safeguards, and consistently with disclosed restrictions of essential service providers. Do not circumvent applicable trade sanctions, export controls, payment restrictions or court orders. Lawfulness is assessed under applicable law, not solely the country entered in account settings.

Also prohibited are phishing, malware, unauthorised access, denial-of-service activity, credential theft, payment testing, deceptive impersonation, fake reviews, unsolicited unlawful bulk messaging, abuse of free trials, bypassing quotas or security controls, and knowingly facilitating these activities for others. Do not submit deliberately false abuse reports or recreate suspended accounts to evade a lawful restriction.

Restrictions are applied objectively and proportionately. A disagreement with lawful opinions or a good-faith complaint is not, by itself, a ground for removal.

We may investigate specific reports, detected security incidents, provider alerts and lawful authority requests. Technical security and anti-abuse measures may flag or temporarily restrict suspicious traffic or activity. A flag is not conclusive proof of illegality. We may request relevant evidence and use human review to assess content or account restrictions; a customer may request human reconsideration through the published contact.

Depending on seriousness, urgency, recurrence and likely harm, we may warn you, require correction, restrict a feature, remove or disable access to identified content, suspend a store or account, or terminate the agreement. We act without unnecessary delay on sufficiently substantiated illegal-content notices and binding orders. We do not undertake a general obligation to monitor all tenant content, nor do these terms create unconditional immunity from liability.

Where required, we provide a specific statement of reasons at the latest when the restriction is imposed: its scope and duration, relevant facts, legal or contractual grounds, any use of automated means and how to challenge the decision. Information may be withheld only where law permits or requires it. Urgency can justify action without prior warning; it does not automatically remove notification or redress rights.

Anyone can report a hosted store or content to the published legal contact without an account. Provide the exact URL or domain and item concerned, a clear explanation of the alleged illegality and relevant evidence, your name and email, and a statement that you believe the information is accurate and complete. Identifying details are not required where the legal exception for reporting child sexual abuse offences applies. Do not send illegal images; identify their location instead.

We acknowledge reports containing electronic contact details and communicate the decision and available redress without undue delay. We assess notices diligently and objectively and may request information needed to identify the content. We share personal information only where necessary and lawful.

An affected tenant or reporter may ask for a free human review by replying to the decision or contacting us with its reference, the reasons for disagreement and supporting evidence. You may do so for at least six months after the decision. We review without undue delay and correct unjustified restrictions. This contractual review channel does not replace any statutory complaint process, competent court, Digital Services Coordinator or, where applicable, certified out-of-court dispute settlement body.

The checkout or service order must show the payable price and currency, applicable tax, billing period and any separately chargeable usage before you commit. Consumer prices include mandatory taxes and unavoidable charges. Business prices may exclude VAT only when clearly indicated. A quote can change before acceptance; an accepted fixed-period price is not changed retroactively.

You authorise payment only for the agreed purchases and renewals. Payment processors handle payment details under their own disclosed terms. Using a processor does not require you to become a merchant with that processor, and does not change the identity of your SaaS supplier. Keep billing details and payment methods current. VAT treatment depends on applicable law and valid evidence, not simply entering a business number.

Tell us promptly about a disputed charge or incorrect invoice; statutory rights and time limits remain intact. A failed payment may lead to reminders and proportionate restrictions after notice and a reasonable opportunity to resolve it, except where urgent fraud prevention is justified. Consumer collection steps, waiting periods, interest and charges are limited by mandatory law. We do not impose unspecified penalty fees.

The order states whether a purchase is one-off or recurring, its initial term, renewal interval, renewal price or calculation method, and how to cancel. Recurring services renew only on the basis of the authorisation and information provided at purchase. Cancel through the available account controls or by contacting us; we confirm the effective date. Retain our confirmation and contact us if you do not receive it.

Unless mandatory law or the order provides a more favourable right, cancellation stops the next renewal and service continues to the end of the paid period. It does not automatically cancel separately ordered domains or other independent services. Statutory withdrawal, remedies for defective service, applicable switching rights and refunds remain available.

We notify material renewal price changes before they take effect and give a reasonable opportunity to cancel without paying the increased renewal price. We do not require acceptance of a materially different paid service by silence. Where Belgian consumer rules on tacit renewal apply, after the first tacit renewal the consumer may terminate without compensation with a notice period not exceeding two months; more protective applicable law prevails.

Domain registration and transfer depend on availability, registry eligibility, accurate registrant details, payment and registrar acceptance. A search result or payment authorisation alone does not guarantee registration. You must have rights to the requested name and meet relevant registry rules. Applicable registrar and registry terms, charges, registration periods and renewal arrangements must be disclosed when ordering. A domain can be held independently of a store where the service supports it.

You remain responsible for keeping registrant and payment details accurate, completing verification and responding to renewal or transfer notices. Where automatic renewal is ordered, we arrange it in accordance with the order, but payment failure, registry restrictions or unresolved verification can prevent renewal. We communicate known failures and available recovery steps. Expiry, redemption and transfer deadlines vary by registry; recovery is not guaranteed. This does not excuse a failure on our part to perform agreed renewal duties.

Connecting DNS or changing nameservers does not itself transfer registration. Authorise changes only for domains you control, and disclose existing website, email and verification records that must be preserved. DNS propagation and certificate issuance may take time. On departure, we cooperate with an authorised domain transfer and provide available transfer information, subject to registry rules, lawful restrictions and reasonable identity verification. A subscription dispute does not transfer ownership of your domain to us.

You are responsible for the lawful basis, accuracy, recipient permissions and required unsubscribe mechanisms for communications sent for your business. Do not use bought or unlawfully obtained lists, deceptive sender identities or unsolicited unlawful messages. Sending limits, authentication requirements and anti-abuse controls apply as disclosed. Delivery and recipient engagement cannot be guaranteed.

Reviews must reflect genuine experiences. Do not fabricate, buy or selectively misrepresent reviews or suppress lawful criticism through deception. You remain responsible for the lawfulness of review invitations and published replies. Automated and AI-assisted output can contain errors; review factual statements, rights, translations and customer communications before relying on or publishing them. Such tools do not provide professional legal, tax or regulatory advice.

Enabling an integration authorises the specific operations and data exchanges disclosed for that feature. It does not give an unrestricted licence to use your customer data for unrelated purposes.

Some features depend on registrars, DNS providers, payment processors, carriers, communications providers or add-ons. We identify applicable additional terms before you order or activate the relevant service. You are responsible for your own direct contracts and credentials with those suppliers. Availability and external interfaces can change.

Where we choose a supplier to perform our own contractual obligations, referring to a third party does not eliminate our responsibility for those obligations or our data protection duties. We will explain material impacts and available alternatives where a dependency changes. Additional paid features require your agreement; a free add-on does not imply that all external usage or provider charges are free.

You retain your rights in content and data you provide. You grant us only the rights necessary to host, store, reproduce, technically adapt, transmit and display that content to operate, secure and support the services you request, including through authorised suppliers. This licence does not permit unrelated advertising use or selling your content. It ends when the relevant content is deleted, except for lawful retention, backups and continued processing needed to conclude the service.

You confirm that you have the rights and permissions needed for uploaded text, images, code, brands and personal data. Our software, design assets, documentation and trademarks remain ours or our licensors’. Your subscription gives a limited right to use them for the contracted service, not ownership of our platform code. Third-party and open-source licences remain applicable. Statutory interoperability and other non-waivable rights are preserved.

Each party must comply with the data protection laws applicable to its role. For store customer and visitor data processed on your instructions, you normally act as controller and we act as processor. For our own account administration, billing, fraud prevention and legal obligations, we act as a controller for the purposes we determine. The roles follow the actual processing, not merely these labels.

A binding data processing agreement meeting Article 28 GDPR must govern processing on your behalf. It must identify the processing, data categories, security measures, authorised subprocessors, locations and transfer safeguards, assistance, audits and return or deletion arrangements. These general terms are not a substitute for the required completed processing agreement or our separate privacy information. You may request those documents through the published contact.

We and our authorised personnel must protect confidential information and access it only for service delivery, support, security, lawful instructions or legal obligations. Each party must notify the other promptly of relevant security or personal data incidents, cooperate as required by law and limit disclosure to what is necessary. Your instructions and use of the service must not require unlawful processing.

We must maintain security measures appropriate to the service and the risks, and carry out any backup or recovery commitments included in your order. No system is completely immune from incidents. You should keep independent copies of critical business records, use available security controls and check imported data and configuration. These precautions do not release us from responsibility for our own breaches or agreed backups.

Do not upload sensitive information unrelated to the service or payment card security codes. Special-category or highly regulated data requires an appropriate expressly agreed service and safeguards. Report vulnerabilities privately to our published contact and avoid accessing other accounts, disclosing personal data or disrupting services. We may restrict compromised access while taking proportionate recovery steps.

We may suspend or terminate affected services for a material breach of these terms, serious or repeated unlawful conduct, an actual security threat, substantiated fraud, non-payment after the applicable notice process, or a binding legal requirement. Where the problem can reasonably be corrected without serious risk, we first explain it and allow a reasonable opportunity to correct it. Immediate action may be necessary for serious illegality, imminent harm, compromised systems or an order requiring it.

Restrictions should target the affected content, feature or store where sufficient. Account-wide termination is reserved for grounds that justify that extent. We explain the decision and review options as set out above. Suspension does not authorise confiscating your domain, content or funds, or retaining charges for unprovided services where a refund is legally due.

If we discontinue a paid service for business reasons rather than your breach, we give reasonable advance notice, assist an orderly exit and refund prepaid fees for the unused period. Termination does not erase accrued legitimate debts, statutory remedies, confidentiality duties or lawful evidence-retention obligations. Data handling and switching rights are addressed in the next section.

You may request an export, transfer to another provider or your own infrastructure, or deletion through account support or the published contact. We verify authority and coordinate a secure exit. Exportable material includes your uploaded files and media, website content, catalogue and translations, customer and order records, reviews, configurations, and other input, output or usage metadata relating directly to your use that qualifies as exportable data under applicable law. Third-party rights and other persons’ data must be protected.

Our proprietary application code, security secrets, other tenants’ data and internal information protected by trade secrets are excluded only to the extent law permits and without obstructing lawful switching. We provide the applicable export inventory, formats, technical limitations and assistance arrangements before a switch. Export does not guarantee that another provider reproduces every design or function; mandatory interoperability duties remain.

Where Chapter VI of the EU Data Act applies, notice before initiating a switch cannot exceed two months, the transition normally cannot exceed 30 calendar days, and at least 30 calendar days must be available for retrieving data after the transition. If the transition is technically infeasible within 30 days, we must explain this within 14 working days and specify a justified alternative of no more than seven months. You may extend the transition once for a period appropriate to your needs. We maintain the required continuity, assistance and security, and confirm termination upon successful completion or, for a deletion-only request, at the end of the applicable notice period.

Any permissible switching charges must be disclosed and may not exceed the legally permitted costs; from 12 January 2027 no switching charges may be imposed under that regime. Ordinary service charges remain payable during service provision where lawful. After the retrieval period and a successful switch, we erase exportable data and digital assets as required, subject only to applicable legal retention duties. We explain any necessary retention and restrict further use. Separate registrar procedures govern domain transfers.

Each party is responsible for breaches attributable to it under applicable law. You are responsible for your unlawful store activities; we remain responsible for our own acts and omissions. A hosting role does not automatically remove liability once legal duties arise. Neither party is liable for a failure caused solely by an event genuinely beyond its reasonable control which it could not reasonably avoid or overcome, provided it promptly informs the other, mitigates the effects and preserves applicable termination and refund rights.

For business customers only, and only where lawful and reasonable in the circumstances, our aggregate liability for ordinary negligence under the affected service is limited to the greater of EUR 1,000 and the fees paid or payable for that service during the preceding 12 months. Foreseeable direct loss remains recoverable within that limit. This limit does not apply to fraud, deliberate misconduct, gross negligence, death or personal injury, breach of essential obligations that would deprive the contract of its substance, or any liability which law prohibits limiting.

Nothing limits mandatory consumer remedies, data subjects’ rights, statutory data protection liability or a refund that must be made by law. We do not exclude all responsibility for data loss, security failures or our chosen subcontractors. Any limitation must be interpreted in line with Belgian rules on unfair terms, including in business-to-business contracts.

For a business customer, where a third-party claim results directly from that customer’s proven breach, unlawful content or infringement of rights, the customer must compensate us for reasonably incurred, documented losses and necessary defence costs to the extent attributable to that conduct and legally recoverable. This does not cover our own fault, unlawful acts or losses we could reasonably have avoided, and does not transfer an administrative penalty where law prohibits it.

We promptly notify you of the claim where legally permitted, allow a reasonable opportunity to participate in the defence and cooperate to mitigate loss. Neither party may bind the other to an admission or settlement without its consent, which must not be unreasonably withheld. This business indemnity does not apply to consumers and creates no unlimited presumption that you are liable.

If you contract as a consumer, mandatory protections apply irrespective of labels, tax status or any less favourable clause here. For an eligible distance service contract, you normally have 14 days from its conclusion to withdraw without giving a reason. Send a clear statement to our published email or postal address before the deadline; you may use the model below but do not have to. Keep proof of sending.

We reimburse sums due following a valid withdrawal within 14 days after being informed, using the original payment method unless otherwise agreed without cost to you. If you expressly requested performance during the withdrawal period after receiving the required information, only a lawful proportionate amount for services actually supplied may be charged. A service withdrawal right is lost after full performance only if the statutory express consent and acknowledgement requirements were met. A continuing SaaS subscription is not fully performed merely because access is enabled.

For digital content not supplied on a tangible medium, loss of withdrawal rights requires the separate statutory prior express consent, acknowledgement and confirmation conditions. These terms alone do not provide that consent. Domain registration or immediate activation is not treated here as an automatic blanket exception to withdrawal. Where information was omitted, statutory extensions and remedies apply.

Digital services and content benefit from the applicable legal guarantee of conformity, including during the contracted period for continuous supply. You may have rights to supply or correction, price reduction or termination and reimbursement under the legal conditions. Necessary updates and lawful rules on modifications remain applicable. These rights are additional to any commercial guarantee and cannot be replaced by an ‘as is’ disclaimer.

Complete and send this notice only if you wish to withdraw from an eligible consumer contract. Address it to the provider’s postal address or email shown below.

I/We hereby give notice that I/We withdraw from my/our contract for the following service: [service and order reference]. Ordered on: [date]. Name of consumer(s): [name]. Address of consumer(s): [address]. Signature of consumer(s), only if notified on paper: [signature]. Date: [date]. Delete wording that does not apply.

You can print or save this page. A similarly clear email statement is also sufficient; use of this model is optional.

We may propose changes for identified legal, regulatory, security, technical or commercial reasons. We communicate significant changes on a durable medium, explain their effect and effective date, and normally give at least 30 days’ notice, or longer where law requires. Shorter notice is limited to a genuine legal or urgent security necessity and does not authorise unrelated changes.

Material adverse changes to an existing paid agreement require the acceptance or termination protections prescribed by law. Where you may reject the change, we explain how to end the affected service before it applies and obtain any refund legally due. Past transactions and accrued rights are unaffected. We keep the applicable version identifiable; a website update alone does not silently replace the terms you validly accepted.

First contact us with the account or order reference, a description of the issue and the outcome requested. We will examine it and seek a fair solution without unnecessary delay. Complaining does not waive the right to take legal action or contact a regulator. A consumer may contact the Belgian Consumer Mediation Service, whose current contact details are linked below; we do not falsely claim membership of a compulsory arbitration scheme.

Belgian law governs the agreement, subject to mandatory protections that cannot be excluded. A consumer habitually resident elsewhere retains the mandatory protections and jurisdiction rights applicable under the relevant conflict-of-law rules. Courts have jurisdiction as determined by applicable law; these terms do not force a consumer to sue only in Belgium or waive collective redress.

You may also contact your competent data protection authority or Digital Services Coordinator about matters within their remit. Where the law gives access to a certified out-of-court body, that right remains. No discontinued EU online dispute resolution platform is a required route.

If a clause is unlawful or unenforceable, it is ineffective to that extent; the remaining agreement continues where it can legally do so. We do not replace an unfair clause with another that recreates the same prohibited imbalance. Failure to enforce a right immediately is not a permanent waiver. Neither party may transfer the contract in a way that reduces the other’s mandatory rights; a lawful business succession must preserve contractual obligations and relevant data safeguards.

The EN, FR, DE, NL and ES versions are intended to express the same agreement. Keep the language version presented and accepted when you contracted. An inconsistency is resolved under applicable contract interpretation and consumer protection rules, not automatically in favour of ChockiesWeb. Notices may be sent to the current contact details each party has provided, subject to mandatory delivery requirements.

These terms do not replace a completed data processing agreement, legally required privacy information, service-specific pre-contract disclosures or the operational measures required by law. They do not guarantee that any store, or the platform itself, is compliant merely by displaying a legal page.